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Casino Frequently Asked Question at Black Orchid Casino. live dealers casino

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Live Online Casino Questions

Technical Questions

Account Questions

Legalities

Other Questions

Q. What is Black Orchid Casino? Is it really a live online casino?

A. Black Orchid Casino is an online casino that broadcasts live casino games via high definition video straight to your PC. You can watch live games unfold before your very eyes and participate in the live action by betting on your favorite casino games. The experience is both authentic and interactive because the results are real and you can chat with dealers and other players. It's the closet experience to actually being in a real casino. Sign up now to see!

Q. Where are your live games dealt from?

A. Black Orchid Casino's live online casino games are dealt by professionally trained dealers in San Jose, Costa Rica.

Q. What are your hours of operation?

A. Black Orchid Casino offers live online casino action 24 hours a day, 7 days a week.

Q. What live games do you offer?

A. Black Orchid Casino deals the following live games:

  • Live Roulette
  • Live Baccarat
  • Live Blackjack Early Payout
In addition to our live casino games, Black Orchid Casino also offers 60 other table games, slots, and video poker.

Q. Apart from live games, what other casino games do you offer?

A. Black Orchid Casino is a large casino where you can play live games, online table games, slots and video poker. We have:

  • 17 online table games
  • 20 slots
  • 17 video poker games
  • 7 keno games
Some of these games include Roulette, Blackjack, Multi-hand Blackjack, Three Card Poker, Caribbean Stud, Baccarat, Casino War, Let Em Ride, Red Dog, Jacks or Better, Joker Poker, and Deuces Wild.

Q. What are the minimum system requirements to play at Black Orchid Casino?

A. Minimum system requirements:

  • Internet Connection - preferably broadband for the best live quality
  • PC-compatible computer
    • Windows 98 or higher
    • Pentium 3 or higher
    • 64 MB RAM
    • 4 MB video card with 16-bit color (800x600 or higher)
    • Recent version of Adobe Flash Player - click here to download

Q. Do I need to download any software to play at Black Orchid Casino?

A. No. You do not need to download any software from Black Orchid Casino to play Black Orchid Casino games. All Black Orchid Casino's games are instant play, meaning that they operate within your internet browser without additional downloads. You computer will however require a recent version of Adobe Flash player to run Black Orchid Casino games in your internet browser. If you don't already have Adobe Flash player then you can download the most recent version of it here.

Q. How do I open a Black Orchid Casino account?

A. Opening a Black Orchid Casino account is easy and takes only 2 minutes. Click here to go straight to our sign up process. Visit our 'How to Register' page for more detailed instructions on how to create a Black Orchid Casino account. If you require assistance opening an account or making deposit, please Email us

Q. How do I make a deposit?

A. Making a deposit is quick, secure, and easy. To make a deposit, you need first need to sign up for a free account. Once logged in the click 'Deposit' on the 'My Account' page and select your deposit method. If you require assistance opening an account or making deposit, please Email us.

Q. How do I make a withdrawal?

A. At Black Orchid Casino we strive to provide our players with the fastest withdrawals on the internet. To make a withdrawal follow these 3 quick and easy steps:

  • 1. Login to your Black Orchid Casino account
  • 2. Click 'Withdrawal' on the 'My Account' page
  • 3. Select your preferred withdrawal method and follow the instructions provided.

Q. Can I play for fun (not real money)?

A. Yes. You can sign up for a free Black Orchid Casino account and play any of our casino games for fun. If you run out of fun credits then you can get a re-fill by logging in to your account and clicking 'Reload Fun Money' under the 'Financial Transactions' menu.

Q. Do you accept real money players from the USA?

A. No. Due to current legislation we do not accept real money players from the USA. Player from the USA can register for a free Black Orchid Casino account and play for fun money only.

Q. Is my personal information kept secure and confidential?

A. Yes. Black Orchid Casino uses 128 bit SSL Digital Encryption to ensure the highest level of security of information passing between our site and our players. As a Black Orchid Casino player you can be confident that all your transactions, as well as your personal data, is kept secure and confidential.

Q. Can I use a credit card to make a deposit?

A. Yes. Black Orchid Casino accepts Visa and MasterCard. If you are having trouble making a deposit please contact cashier@blackorchidcasino.com and we will be happy to assist you. We also accept a number of other deposit methods. Click here to view all deposit options.

Q: Is there a fee for using my credit card?

A: No. There is no fee charged for using your credit card. The amount you deposit with your credit card is the amount that will be credited to your account.

Q: How safe is it to use my credit card to make a deposit?

A: Extremely safe. Black Orchid Casino is committed to providing you with the absolute safest and securest online transactions possible. All personal and account information exchanged uses 128 bit SSL Digital Encryption providing the same level of online security that you can expect from your bank.

Q: If I forget my username and/or password, how do I recover it?

A: If you have forgotten your user name and password you can contact support@blackorchidcasino.com using the email you registered with your account.

Q: How old do I need to be to play at Black Orchid Casino?

A: You must be at least of legal age to gamble in your jurisdiction. In addition to adhering to your local gambling laws, you must be at least 18 years of age to play at Black Orchid Casino.

Q: Where is the casino located?

A: Black Orchid Casino's live online games are broadcast from our live casino studio based in San Jose, Costa Rica

Q. Do I have to pay taxes on my winnings?

A. Black Orchid Casino does not, and will not, provide any of your personal information to any third party. We suggest that you consult with a registered accountant from your jurisdiction to determine whether you are required to pay tax on your casino winnings.

Q. If I have a question that is not answered in the FAQ, what should I do?

A. Please send an email to support@blackorchidcasino.com with your question and we'll provide you with a rapid reply.